
FAQs
How long does shipping take?
How long does shipping take?
Once your Jelly Bed has been made and dispatched, estimated shipping times are:
UK & US: 7–14 days
International: 10–20 days, depending on your location
You’ll receive tracking information once your order has been dispatched. 🩵
What size is the Jelly Bed?
What size is the Jelly Bed?
Our Jelly Bed is generously sized at approximately 100 × 80 cm, giving your pup plenty of room to curl up, stretch out and get cosy. It's designed to comfortably accommodate most small, medium and larger dogs.
When will my Jelly Bed arrive?
When will my Jelly Bed arrive?
As each Jelly Bed is made to order, please allow time for production before dispatch. Your estimated delivery timeframe will be shown at checkout, and we'll keep you updated as your order progresses.
How do I clean my Jelly Bed?
How do I clean my Jelly Bed?
Follow the care instructions supplied with your bed. For everyday maintenance, we recommend regularly removing loose fur and spot-cleaning small marks to keep the plush material looking its best.
Can I cancel my pre-order?
Can I cancel my pre-order?
Yes. You may request to cancel your pre-order within 24 hours of purchase by contacting us. Cancellations can only be approved if your Jelly Bed has not yet entered production. If your order exceeds the expected delivery timeframe, you may also contact us to request a cancellation.